Multi-factor Authentication

MultiFactor Authentication for Off-Campus Access

The University continuously monitors threats to information security as well as best practices to address those threats. One of the biggest threats for security is a compromised account. To help protect your account, MCPHS University has been requiring multi-factor authentication (MFA) when accessing University resources from off-campus for employees since 2013 and students since 2019.

Apple, Google, Microsoft, and many other service providers have MFA as either an option or requirement.

MFA is a security enhancement that requires two forms of verification when using your MCPHS University Logon. MFA is a way of verifying that people logging into our systems are indeed the people we think they are. MFA provides a way to limit the impact of these attacks and help ensure that only authorized people are accessing our systems and adds critical protection for your sign-on credentials.

Instructions for Setting up MFA

iOS Self-Enrollment
Android Self-Enrollment

Instructions for Changing MFA Settings

Authenticator App

Instructions for Backing up Account Credentials in the Microsoft Authenticator App

Before getting a new phone, make sure to do this to prevent disruptions in accessing your MCPHS account.

https://mcphs.service-now.com/kb_view.do?sysparm_article=KB0011460

Frequently Asked Questions

What is Two-Factor Authentication?

Multifactor Authentication can be defined as something you KNOW (your password) and something you HAVE (your phone). With the implementation of Multifactor Authentication, you will now need to utilize this authentication method when logging in to Office 365 and other web applications when off-campus. The following options for Multifactor Authentication are available :

Mobile App: Pop-up prompt using the Azure Authenticator app on your mobile device asking you to 'Verify' the login.
Token Code: Enter a token code from the Azure Authenticator app on your mobile device.

What if I get an authentication request when I’m not trying to log in?

This would only happen if someone else was trying to log into your account and they already knew your password. Multifactor Authentication occurs after the username and password are verified. If this happens, Multifactor Authentication has just saved your account from illicit access! Please report any unauthorized authentication requests to the Help Desk.

What if I'm traveling abroad?

The Mobile App functions globally and generates the required code even without access to a telephone signal or data plan, making it accessible from anywhere in the world.

Why did email stop working on my phone or mobile device?

When MFA is configured on your account, there are two different options for setting up email on your cell phone or mobile device.

Outlook App: Information Services recommends using the Outlook app as it’s easiest to setup and manage your email, calendar, and contacts in one place. This option also uses your MCPHS username and password.
Built-in Mail Apps: Varies from device to device. Should you prefer to use the built-in mail apps on your device, it's important to setup email when off-campus or using cellular data when on campus. Please see the instructions section for complete step-by-step instructions for setting this up.