Help Desk
Overview
The Help Desk provides first-level technical support to all faculty, staff, and students of MCPHS University in a professional and informative manner. The Help Desk is dedicated to servicing the computer and technology support needs of all users by providing detailed resolutions and general system information for common problems.
Services
The Help Desk provides first level support to all MCPHS students, faculty, staff, and guests. Help Desk services include, but are not limited to:
- Accounts & Access
- Wireless/Internet access
- Computer hardware
- Software installs
- Loaner equipment
- Classroom technology support
- Videoconferencing / DE setup
- Printer setup / maintenance
- Communication & Collaboration tools
- ID badges
The Help Desk is unable to provide hardware support for student or any non-University owned devices.
Hours of Operation
Standard Help Desk in-person support is provided Monday through Friday from 8:00am – 5:00pm. Hours may be extended or shortened due to finals, semester breaks, holidays, etc. In-person support hours vary by campus:
Boston: Monday – Thursday, 7:30 a.m. – 9 p.m. | Friday, 7:30 a.m. – 6 p.m. | Saturday & Sunday, 10 a.m. – 5 p.m.
Worcester: Monday – Thursday, 8 a.m. – 8 p.m. | Friday, 8 a.m. – 6 p.m. | Saturday & Sunday , 10 a.m. – 2 p.m.
Manchester: Monday – Friday, 8 a.m. – 4:00 p.m.
Help Desk phone support is available 24/7/365.
Contact Us
Submit a ticket using the MCPHS Support Portal.
Email: helpdesk@mcphs.edu
Phone: 617.732.2170